Last updated: October 8, 2026
I want every homeowner who buys from The Builder’s 2nd Opinion to feel the purchase was worth it. Here’s how refunds work for each product.
Before You Remodel package ($37)
30-day guarantee. Put the package to work: fill in your Homeowner Questionnaire. If it still doesn’t help you prepare for your project, email me within 30 days of your purchase with a photo or scan of your completed Questionnaire, and I’ll refund the full amount, including any sales tax. I ask for the completed pages because the package only does its job when it’s used.
The guarantee ends if you upgrade to the personal review, because at that point the package has become part of a personal service.
Personal review packages ($119 package and $99 upgrade)
These include my personal review of your completed Questionnaire and a private 30-minute Zoom conversation.
- Before you return your Questionnaire: you can cancel for a full refund at any time.
- After I’ve started reviewing your answers: the review and conversation are not refundable, because the time has been set aside and the work has begun.
- If I can’t hold our conversation: if I’m unable to schedule or complete your Zoom call within a reasonable time, I’ll refund you in full.
Free checklist
The 10 Questions checklist is free, so there’s nothing to refund. You can unsubscribe from my emails at any time using the link at the bottom of any message.
How to request a refund
Email mike@builders2ndopinion.com with the email address you used at checkout or your order number. I’ll reply and process the refund promptly.
Refunds go back to the card or payment method you used. Once I’ve issued it, it usually appears on your statement within 5 to 10 business days, depending on your bank.
Questions about any of this? Contact me. I’m glad to help.